Artwork Requirements
The best printed design starts with a good quality image, not pixelated or blurred, not a screenshot from another image. Submitted artwork should be in .png, .psd, .svg or .pdf with a minimum of 300 dpi. Contact us with any questions about your image or design files, we are here to help.
Artwork Services
We do not provide artwork services outside of graphics necessary for the fulfillment of an order. Customers are provided with a
visual representation of how the final product will appear (mockup/draft) for approval before production of custom orders.
Copyright Disclaimer & Notice
DISCLAIMER:
All designs and artwork created and displayed on our
platform are either original or used with permission from the respective copyright owners. Reproduction or unauthorized use of these designs without permission may violate copyright laws and lead to legal consequences.
NOTICE:
When uploading artwork, please make sure you own the copyright or have obtained written permission to use any copyrighted images. We respect intellectual property rights and prohibit the use of unauthorized copyrighted materials in custom designs. Obtaining permission is the responsibility of the customer before placing an order. We will decline any order that violates this policy.
Email
Billing: pay @camodesignprint.com
Customer Service: info @camodesignprint.com
Mailing Address
CaMo Design and Print, LLC
PO Box 383
Olympia Fields, IL 60461
Phone
708-365-8278 (Voice/Text)
708-283-0340 (Shop)
Screen Colors vs Actual Colors
Screen colors show differently based on the resolution set by each device. There will often be a difference in color from a draft to the actual printed item. Reference a Pantone Color Chart or CMYK Hex Values for better color matching.
Choosing the Right Size
Due to different measurements between brands, customers should always refer to the sizing chart. When in doubt, ask. We are here to help.
Discounts
From time to time we will have a special sale and post discount codes for select products, usually on our Instagram or Facebook page (@camodnp). Follow and Like to be in the know.
Bulk Ordering
Please send a quote for ordering 25 or more of a single identical product (apparel or accessories). Depending on the item, we may be able to provide an additional savings on your order. We love creating for groups, clubs and families and the 'just because crew'.
Visit our CaMo Promo store.
Exchanges
An exchange is granted for defective or damaged items upon delivery. Take pictures of the defect or damage and submit an exchange request with a detailed explanation within 48 hours of delivery (your photo timestamp will be considered). Upon receiving your request, our team will review your exchange request and respond via email. Custom products are not exchangeable unless defective or damaged. If defective or damaged, exchange will be for the exact item, size, color, and printed design (no change from original item).
Refunds
We do not offer refunds on custom items. If you receive a defective or damaged item upon delivery, please take pictures of the defect or damage and forward a detailed explanation of your situation within 48 hours of delivery (your photo timestamp will be considered). Our team will review your details and consider the best course of action for your situation. We want happy customers.
If granted, refunds may be in the form of store credit with no expiration date.
Returns
Items may be returned with prior approval, in original unused, unopened condition. Custom and personalized items cannot be returned. Please carefully review all custom and personalized items.
Accepted Payments
We accept all major credits cards/debit, QuickPay/Zelle®, PayPal, corporate checks and cash. We do not accept personal checks.
See website footer for updated payment options.
Delayed Payment Options: Layaway, Partial Pay or Similar
We do not have delayed payment options like layaway, partial pay or anything similar. All orders require full payment before design or print work begins.
Why you should request a quote
A quote request is highly recommended if you have special conditions for your order; have a specific deadline or budget; or have any unique criteria for your design. You should also use the quote request form if you are looking for a product or service that is not already listed on the site.
Where to send artwork for a quote
All artwork should be sent to info(at)camodesignprint.com (be sure to include an explanation and let us know if you have also used the quote form.
Details to include when requesting a quote
When requesting a quote, be sure to include as much detail about your project as possible, including any sketches or inspiration images to help in understanding your design and print needs.
Also include details about size, colors, desired print method (sublimation, glitter, foil, puff, embroidery, etc.), quantity, timeframe, shipping preference, and contact person, and billing information. These extended details may be sent via email with any images.
Get A Quote - Use the form or send a direct email.
Where We Ship
We ship to U.S. addresses. We do not ship internationally or to U.S. territories. Shipped orders are generally sent via USPS, UPS or FedEx.
Shipping Speed
Shipping speed depends on the chosen shipping method. Most packages are shipped with USPS Priority (1 to 3 days) or UPS Ground (3 to 5 days). You will receive a tracking number that will confirm delivery details.
How long will your project take to produce?
Production is usually 3 to 5 business days. Special orders and large orders may take longer. You will receive turnaround time information with your custom order before completing the sale. Turnaround time is part of your quote.
Do you offer rush service for a faster turnaround?
Typically, NO. There are very rare exceptions to this policy.
CMYK
A color model used in printing, combining cyan, magenta, yellow, and black to create full-color prints. Sublimation products require CMYK artwork. When in doubt, just ask. We are here to help.
Digital Proof/Draft
A digital representation of how the final product will appear, typically emailed to the customer for review and approval before production begins, and after payment is made.
Digitizing
Converting artwork into a format needed for production. Artwork must be digitized in a unique way so that embroidery machines can read design for stitching. Embroidery digitizing incurs an additional one-time fee. Digitized artwork is not for sale and will remain available for reorders.
Embroidery
The art of decorating fabric-based products using a needle and specialty threads. We use a commercial embroidery machine.
Heat Transfer
Applying designs by using a heat press machine to bond vinyl or special printed paper onto fabric or items like t-shirts, caps and aprons.
High Resolution
Refers to the quality of the image used for production. A low resolution image is grainy, blurred or fuzzy, like a screenshot. A high resolution image is needed to create the best quality end product. Low resolution images require additional artwork services for an additional fee.
Laser Engraving
Using a laser machine to cut or etch designs or text into wood, acrylic or metal material creating detailed and permanent decorations.
Minimum Order Quantity (MOQ)
The smallest number of items that a customer must purchase for a product. Most of our products have a MOQ of 1 to purchase. Some products may require a larger quantity for bulk pricing and other discounts. Visit the CaMo Promo Store for larger quantities of promotional items.
Promo Products
Items imprinted with a logo or message and distributed to promote a brand or event. Also referred to as "Swag" or "Gear".
Pantone Matching System (PMS)
A standardized color matching system used to ensure color consistency in printing and product manufacturing. Please let us know if your brand requires PMS matching, and provide your organization's PMS codes when ordering.
Sublimation
Using heat and pressure (usually with a heat press machine or similar equipment) to transfer ink into fabric or materials like mugs, creating vibrant and durable prints.
Vector Art
Images created using special graphics software so that the finished artwork can be enlarged or reduced (scalable) without losing quality. Vector art creates the best resolution for production.